Help Center

Common Questions and Troubleshooting

  • Check Other Video Websites
    Try visiting other video websites such as YouTube or Vimeo and see if you can play videos there.

  • Check Your Browser
    The easiest check to see if there might be a problem with your browser is to try and load the site using a different browser. The four most recognized browsers are Chrome, Firefox, Safari, and Internet Explorer (Microsoft Edge.)

    Here are some other things you can try:
  • Check Your Internet Connection
    Visit a popular site like Google and see if it loads. If it loads successfully, the problem is something other than your internet connection. If it doesn't load, there may be a problem with your internet connection.

    Here are some other things you can try:
    • Restart your computer.
    • Try connecting on a different computer.
    • Reset your internet modem or wireless router.
    • Switch from a wireless connection to plugging directly into your router (or vice versa.)

  • Check Your Browser
    The easiest check to see if there might be a problem with your browser is to try and load the site using a different browser. The four most recognized browsers are Chrome, Firefox, Safari, and Internet Explorer (Microsoft Edge.)

    Here are some other things you can try:
  • Check Your Internet Connection
    Visit a popular site like Google and see if it loads. If it loads successfully, the problem is something other than your internet connection. If it doesn't load, there may be a problem with your internet connection.

    Here are some other things you can try:
    • Restart your computer.
    • Try connecting on a different computer.
    • Reset your internet modem or wireless router.
    • Switch from a wireless connection to plugging directly into your router (or vice versa.)



If you access Vizi through Blackboard...



If you access Vizi by logging into our site directly...

Try some of the steps below to successfully log in.
  1. Try a Different Email Address
    The login name for your account is your email address. If you have more than one email address that you regularly use, try another email to check to see if you setup your account under a different email.
  2. Reset Your Password
    If you cannot remember your password, you can reset it. Go to the Forgot Password page and provide your email address. An email will be sent to you that will guide you through the process to change your password.
  3. Contact Support
    If all else fails, submit a support ticket. Please provide your name, email, the school, and the course you are trying to access. We may request additional information to verify your identity.
If you would like to have the email address changed for your account, follow these steps.
  1. If not already, log in using your existing login information.
  2. Submit a support ticket noting the new email address you would like to use.
Take note: You must be logged in first so we can confirm your identity.
There are a few things that could keep you from purchasing or registering.
  • Make sure you are using a valid credit card. We support cards from Visa, MasterCard, American Express, Discover, JCB, and Diners Club
  • If you are trying to use a pre-paid gift card, note that these services sometimes have restrictions that can result in being declined when purchasing access to Vizi.
  • Our system will let you know if your card was declined. If your card was declined, please contact your credit card company to determine the reason.
Access codes are purchased via your local bookstore. Double check to make sure the code was typed in correctly.

You should have received your access code on a sealed card. If the card you received has a broken seal, and it is not working when you are registering, it is possible that code was used before. In this case, please contact us by submitting a support ticket.
Still running into issues or have a question not listed in our common questions and troubleshooting?

Click Here to Submit a Support Ticket